Portfolio Categorires: Hospitality

https://www.youtube.com/watch?v=S_nIdxPLqP0A prominent hotel chain, known for its hospitality, faced challenges with inconsistent room cleaning standards across its properties. Housekeeping staff followed their own cleaning routines and bed-making methods, leading...

Client Background: A leading hotel chain faced a surge in disruptive, preventable maintenance calls – malfunctioning TVs, ACs, coffee machines, and overflowing shower drains. These issues stemmed from a...

Challenge: A leading hospitality company, despite efforts to motivate staff and enhance guest experience, faced consistently low Net Promoter Scores (NPS) and Guest Satisfaction Survey (GSS) . This indicated...